It is increasing difficult for regulated companies to maintain sufficient numbers of appropriately qualified, educated or experienced full-time IS compliance staff. It is also increasingly challenging for life sciences companies to stay up-to-date with respect to current IS Compliance regulations, guidelines and best practices. For many the 'solution' has been to work with general IT staffing agencies to hire contract staff or with generalist IT service providers under preferred purchasing arrangements. This often results in a situation where the quality of work is disappointing, activities take longer than planned and costs therefore increase and there is little or no access to real subject matter expertise.
To address this issue Business & Decision Life Sciences has developed a Service Level Agreement (SLA) to provision Information Systems Compliance as a Service (IS CaaS). This allows regulated companies to leverage the thought leadership and experience of one of the industries leading IS Compliance consultancies and to benefit from the resource pooling and rapid flexibility of resources that is an inherent part of such an SLA.
IS CaaS is more than just 'body-shopping'. The model provides the necessary subject matter expertise and resources that regulated companies require on a flexible basis. Leveraging Business & Decision Life Sciences RightDelivery® Global Delivery Model, it is possible to access both strategic and tactical staff on an as-needed basis without the overhead of maintaining a large IS Quality department. The model is ideal for large life sciences organisations wishing to focus on core business and for small-to-medium life sciences organisations who may lack the necessary subject matter expertise to comply with current regulatory expectations.
IS Compliance as a Service provides sustainable, cost effective and high quality IS Compliance, achieved through partnership with real subject matter experts.
The model and each SLA consists of three components:
Included at an agreed fixed cost and usually delivered by Senior Consultants or Consultants, day-to-day IS Compliance activities which can be included in the SLA could be:
This may be provisioned on-premise, or to minimze the cost of such activities these services may also be conducted off-site or where appropriate, offshore.
Based upon standard rates, agreed terms and conditions and with agreed service levels, Business & Decision Life Sciences are able to provision the right resource for the right role. This could be:
These activities may also be conducted on-site, off-site or offshore as appropriate
Although every IS CaaS agreement is based upon a standard model the specific roles and responsibilities and corresponding SLA are unique to the individual client. A Client Services Manager is appointed for every agreement and for each service under the agreement:
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