Call Center Management

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Business & Decision specialize in call center solutions for the Life Sciences industry, leveraging our expertise in sales and marketing with in-depth industry experience in the regulated Life Sciences industry.

Recognizing the wide variation in customer service needs and depending upon the specific regulatory constraints applicable in the industry sector and geography, Business & Decision provides a range of Call Center / Multi Channel Customer Contact solutions.

Based upon industry leading solutions from our software partners, and incorporating appropriate customer analytics, call center solutions for the Life Sciences industry include:

  • Contact management
  • Customer help lines
  • Email management
  • Campaign management
  • Medical information help lines
  • Health care contact centers

Business & Decision also uses the knowledge of our computer systems validation and regulatory compliance experts to help deliver specific solutions for complaints management, adverse events reporting and service management, either as part of an overall Call Center solution or as a standalone application.


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